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Store Policies As most orders will be fulfilled by the manufacturer, we will work with you in every way to rectify any and all problems that you may encounter. Our history with this manufacturer has been outstanding. Most of the items displayed on our site are not at full retail mark-up. Our price is normally 25 to 50% of the wholesale costs, sufficient to cover the manufacturers costs, order processing and credit card processing fees plus a minimal profit. Items returned to us will incurr a 15% restocking fee. Shipping and handling charges are not refundable. Open or used items are not refundable. Damaged items may be returned with prior authorization: Call 1-877-237-8190, be sure to specify the best time to contact you. As noted, many of us involved with this site are actively involved with disaster preparedness and recovery, and as such email is the fastest means of contact - disastersuppliesusa@hotmail.com
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